FREQUENTLY ASKED QUESTIONS

Thank you for choosing www.stickynotewall.com. Here are the most frequently asked questions and answers from our customers:

  1. Product-related questions
    Q: What sizes are available for your magnetic cork boards?
    A: We offer a variety of standard sizes and also accept custom sizes.
    Q: Can I write on the cork board surface?
    A: Yes, our cork board surface is suitable for writing with chalk or whiteboard markers (erasable markers are recommended).
  2. Ordering and Delivery
    Q: How long will it take to receive the goods after placing an order?
    A: Standard delivery time within Australia is 4 working days, and there may be slight delays in remote areas.
    Q: Do you ship internationally?
    A: We ship internationally, and the specific delivery area and time are determined on the checkout page.
  3. Payment questions
    Q: What payment methods do you accept?
    A: We accept Visa, Mastercard, PayPal and bank transfer.
    Q: Is the payment secure?
    A: We use SSL encryption technology to ensure the security of all transaction information.
  4. Returns and Refunds
    Q: How do I request a return?
    A: Please email ironbound@stickynotewall.com with order details and reason for return.
    Q: What if I receive damaged goods?
    A: Please take a photo and contact us within 48 hours of receipt and we will arrange a replacement or refund.
  5. Installation and Maintenance
    Q: How do I install the magnetic cork board?
    A: Each cork board comes with an installation guide and can be fixed with glue or screws (depending on the wall type).
    Q: How to clean and maintain?
    A: It is recommended to wipe with a slightly damp cloth and avoid using harsh detergents.
  6. Other Questions
    Q: Can I purchase in bulk?
    A: Yes, we offer bulk purchase discounts for corporate customers, please contact us by email.
    Q: What are your opening hours?
    A: The customer service team is online from 9:00-17:00 (AEST) Monday to Friday, and weekend emails will be responded to the next business day.

If your question is not listed here, please feel free to contact us:
📧 ironbound@stickynotewall.com
We will answer your questions as soon as possible.